Pirate's Gold - Frequently Asked Questions
- What is SHU Card’s Pirate’s Gold and how can it benefit my business?
Pirate’s Gold is Seton Hall University's debit card program that began as a discretionary spending program for the convenience of students, faculty, and staff. Under the program, anyone with a University ID, the SHU Card, is able to purchase goods and services at participating locations. Funds are deposited into accounts through scholarships and loans and by personal deposits made over the web or in the ID Office on campus.
The Pirate’s Gold program has many benefits. The most obvious is increased sales. Most businesses have seen an increase in sales of at least 10%, but some have reported a 60% increase in sales!
Pirate’s Gold also has a number of promotional events and programs targeting students, faculty, and staff that are provided to vendors for no additional charge. Please take the time to look at Pirate’s Gold Advantages for other great benefits the SHU Card provides.
Feel free to contact the Pirate’s Gold Marketing team at (973) 761-9771 for any further inquiries you may have about the program.
- What other merchants are currently accepting Pirate’s Gold?
- Pizza Hut on Valley Street
- What is the SHU Card Office and where is it located?
The SHU Card Office is located in room 63 of Duffy Hall. The SHU Card Office is the location for receiving your SHU Card, making a deposit, receiving a temporary card, reporting your card lost/stolen, checking your balance, plus a whole lot more. Contact the SHU ID Card Office to request additional information.
- How do I apply to begin accepting Pirate’s Gold?
Visit our online application form to submit information necessary to begin the application process.
- What marketing does Pirate’s Gold provide for my business?
All merchants accepting Pirate’s Gold are listed on our web site with their address, telephone number and web site if applicable. We also send an email out indicating the initial acceptance of Pirate’s Gold. Any merchant that signs up for Merchant of the Month or the Staff discount program is highlighted in a monthly email and on the front page of our web site.
- Is there a sample contract I can review?
Yes! Take a look at our sample contract.
- How many students use Pirate’s Gold?
Every student, faculty and staff are given a SHU Card automatically. Usage among students usually runs about 75% of the total enrollment (total enrollment is approximately 10,000).
- How long will it take before I can begin accepting Pirate’s Gold?
There are several steps in the process of becoming a Pirate’s Gold vendor before you can begin accepting Pirate’s Gold. It is reasonable to expect to begin accepting Pirate’s Gold within 2-3 weeks of turning in your application.
- How long does it take to receive reimbursement for Pirate’s Gold sales?
The agreement between SHU Card and its vendors states that SHU Card must reimburse each vendor within 15 days of the end of the reimbursement period. For vendors receiving a monthly check, a check should be received by the 15th day of the following month. For vendors receiving weekly or bi-weekly checks the check should be received 15 days after the last Sunday of the week.
- How often will I get reimbursed for Pirate’s Gold sales?
The standard reimbursement schedule is monthly.
- Does SHU Card charge a commission on sales?
Yes. The standard commission is 4%, and merchants are reimbursed monthly. More frequent reimbursement options are available, for a slightly higher commission.
- What should I do if the picture or signature on the SHU ID Card does not match the customer?
If the picture or signature on the SHU ID Card does not match the customer presenting the card, do not process the transaction. SHU ID cards are non-transferable.
- Is it ok to charge students a fee for accepting Pirate’s Gold to help offset the commission charged by Pirate’s Gold?
No. Part of the agreement for accepting Pirate’s Gold is to not charge a fee above the cost of the merchandise for people paying with Pirate’s Gold.
- Do I need to submit an invoice to be reimbursed?
No. SHU ID will generate an invoice based on transactions received during the agreed-upon reimbursement period.
- What should I do if I accidentally overcharge someone?
If you cannot process your own refunds you should contact the SHU Card Office at (973) 761-9771.
- Who do I call if my verifone reader is not working?
Open a support ticket by calling (000) 000-0000 24 hours a day. Once the ticket is opened, someone from Campus ID will contact you.
- Who do I contact for accounting issues?
Contact SHU Card Services at (973) 761-9771.
- Who do I contact for marketing and promotions?
Contact the SHU Card marketing team at (973) 761-9771.
- Who do I contact if I am having technical problems?
Contact SHU Card Services at (973) 761-9771.
- Which verifone machines can I use to accept Pirate's Gold?
Tranz 380x2
- Is there another method of accepting Pirate's Gold other than verifone readers?
Yes. There are faster and more expensive options for accepting Pirate's Gold. If you are interested in exploring other options please feel free to contact us.
- Is there anything special about the phone line needed for verifone equipment?
The phone line must be a standard analog telephone line.
- What printers are compatible with my verifone?
Models 250 and 900 are most frequently used. However, many different printers can work 380x2. The verifone 3200se has an integrated printer.
- Do I need to get another phone line to accept Pirate’s Gold?
Not necessarily. The Verifone has an "extra" built in jack, so it can "piggy back" on an existing voice, modem, or fax line. This will, of course, tie up that line during the transaction phase.
- Do I purchase the Verifone units directly from SHU ID?
Yes, SHU ID sells Verifones at competitive prices. If you purchase a Verifone and printer through SHU ID, we will provide free loaner replacements as long as you are a SHU ID merchant. In the event of Verifone errors/malfunctions, SHU ID will coordinate the repair of your machine at no additional cost to you.
- How do I reconcile at the end of the business day if I am using a tranz 380x2?
The Verifone readers have a report that is used for reconciliation built into the programming. The report is different than the report for Mastercard and Visa. It will only give a total of all transactions since the last time the reader was reconciled.
You will be trained on all aspects of the reader upon installation.
- How long does a transaction take to process on a Verifone reader?
Transaction take approximately 25 seconds to be processed with a Tranz 380x2 unit.
- How do I make a general recommendation to SHU ID?
Contact the SHU ID Office for any recommendations you may have to help improve our program.
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